I just created an account but I did not receive a confirmation e-mail?

Don’t worry, your account will be created shortly. You will receive a confirmation mail with your personal login details within 2 working days.

After creating an account, can I also start using the SurePay API?

Because of a different pricing structure you will have to sign another contract if you would like to use the API. Additional information and access to our API can be requested by sending an e-mail to [email protected]

How and when is my company invoiced?

Your company is invoiced at the end of a month. You will receive an e-mail with the invoice on the email address of the first user. Your billing address can be changed in the portal under the “account settings“ button.

What is the difference between “verified by bank“ and “matched on historic data“ checks?

Verified by bank or matched on historic data describes the type of data that was used to determine the check result. Using a verified data source means we used the data directly from the account servicing bank. A “matched on historic data“ result is based on data from historical transactions or derived from other non-bank datasources. Checks on derived data could in some cases be out of date or slightly less accurate.

Can I increase the coverage in other European countries?

You can currently increase your coverage in France by subscribing to our french connection. We are currently working on integrating in other countries as well! For more information please check this page:

What is the coverage of the IBAN-Name check in Europe?

A small portion of foreign (non NL) bank accounts can already be checked in the basic package.

What is the coverage of the IBAN-Name check in Netherlands?

In the Netherlands we have a coverage of over 99%. We are able to check most of your requests. It can occur that we don’t have the bank account data of some smaller local branches of international banks.

How can I stop my subscription?

You can stop your subscription by sending an email to [email protected]

How do I interpret the bulk file results?

We have a manual explaining how you can interpret the bulk file results. It can be downloaded by clicking on the link below:

Manual_Filecheck_Results Interpretation (1)

Which features are premium and how can I request them?

For additional information on our premium features, please check the page below.

Premium features can be requested by sending an email to [email protected]

What’s the difference between a Natural Person and Organisation (check)?

The bank account you are checking can be owned by a Natural Person or an Organization. By natural person we mean a privately owned bank account. For organizations it’s also possible to check business identifiers, like the KvK number of the organization who owns the bank account so that you’re absolutely sure you are dealing with the right company.

Why do I not always see the name of the bank account owner?

Our service checks whether an IBAN matches the name of the account holder. Because of data protection rules and agreements with banks in different countries we are not always allowed to share the name of an account holder.

For organisation owned bank accounts in NL we can always share the name of an account holder, for natural persons in NL we can only share the name in case of a close match. For countries outside NL it’s most often the case that we cannot share the name of the account holder.

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