Are you looking for a role in a growing company where you work right at the heart of the business? If you’re looking for a position where you’ll get exposure to all of the necessary business processes that take place in order to keep the organization running smoothly, then read on!

As a junior Customer Success Manager at SurePay you’ll be part of the Business Operations team, reporting directly to the CEO. Your team sits at the center of the business and you’ll interact with all kinds of stakeholders from developers in the IT teams to clients that need help with implementing our products. This is a varied and dynamic job that ranges from interacting with clients, to initiating process improvements to analyzing and processing data. 

As SurePay grows as a business, the amount of products we offer and clients we serve grows too. With that, we rely more and more on accurate data processing and investigation to serve our customers. As a junior Customer Success Manager you like to work hands-on with data and are keen to learn and understand how our algorithm works. You’ll take responsibility for our regular data processing and loading activities and are ok with performing recurring tasks. These activities are what gives a real insight into our business, algorithm and technology so that you have a deeper understanding when speaking to our customers.

You’ll participate in coordinating implementations between our development teams and clients. At your core you are a result-oriented facilitator with an analytical mindset. You’re a strong communicator with a natural curiosity to dive into data. Although you sit in a team, working independently is not a problem for you. You also don’t shy away from a dynamic and fast paced environment; we are a scale-up after all!

 

What you’ll do at SurePay

  • Customer Reporting
  • Take ownership of our customer service desk
  • Data Processing towards our core services
  • Operational monitoring (shared responsibility)
  • Building and managing dashboards and monitoring and alerting systems;
  • Keep learning and helping to improve our business as a whole. You are free to pick up projects if you spot opportunities for improvement!

 

Is this you? 

  • Relevant studies in an area such as business or management for example
  • Clear and strong communication skills (in English), both in writing and spoken. Additional EU languages are a plus.
  • Good at connecting with other people such as clients and internal stakeholders
  • You describe yourself as a team player, a self starter and a driven person
  • Problem solving
  • Affinity with data processes such as loading and processing 
  • Work experience with analytical tools and dashboarding tools such as Kibana, PowerBI, Tableau is a plus

 

What we offer

  • MacBook Pro, iPhone and the necessary appliances
  • 8% holiday allowance
  • 8% personal benefit budget which you could spend on extra holiday days (up to 20), take it as cash or use it for training
  • NS business card for work related travel
  • 25 holiday days annually 
  • Pension plan
  • Flexible working hours and hybrid work environment
  • A position with a lot of freedom and responsibility

 

About SurePay 

  • Founded in 2016 
  • ± 85 employees
  • 30+ nationalities
  • 1 office
  • Flat organisation
  • (Business) Casual
  • Average age: 36

SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is being backed by three leading investors, Rabo Frontier Ventures, Connected Capital and Iris Capital.

As we continue to evolve and grow, we're working hard to scale further in Europe while continuing to build our talented and driven team. Currently, we're working according to agile methodologies with 5 scrum teams and a business team made up of various disciplines.

You might know us from our leading product, the IBAN-Name Check, also known internationally as Confirmation of Payee. It's used by millions of people on a daily basis and is incorporated into payment platforms of banks, corporates and governmental bodies throughout the Netherlands and the UK. We recently also connected to France, meaning we have started providing cross-border checks. We are planning to continue expanding within Europe, bringing our mission of preventing fraud and misdirected payments. Not only are we entering new markets, but also growing our services and product offering through continuous innovation.

SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.

  • We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
  • Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths. 
  • Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment. 
  • Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.

More information

More information?
careers@surepay.nl

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Locatie
Utrecht
Meer informatie
careers@surepay.nl
SurePay team
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