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Drop-out rate for online onboarding reduced from 100 to 10-15%.

a.s.r., based in Utrecht, is one of the largest insurers in the Netherlands. The organisation provides insurance in the field of non-life, life and income, care, pension, travel, recreation and funeral. In addition, a.s.r. manages savings and investment products. In the a.s.r. Life division, the insurer uses the IBAN Name Check for Companies.

Mieke Koevoet (IT Consultant) and John Giebels (Business Consultant) were involved in the integration of the IBAN-Name Check for a.s.r. and are very positive about the benefits for the organisation.


No more physical signatures needed

The service has been deployed on a.s.r. Leven's claim process for payouts. The reason for using SurePay's service was because a.s.r. previously had to request physical signatures before a claim could be paid out. This was a time-consuming and labour-intensive process, sometimes taking six to eight weeks for a customer to receive his or her money because the signature had to be validated first.

a.s.r. uses the API integration; this service is deployed in the online environment. The response is received immediately when a payment is requested. Instead of requesting a physical signature, we can immediately perform a data check on name and account number. This is done in combination with iDIN; customers can adjust their data themselves in the 'my environment' and a physical signature is no longer necessary.

Smooth Implementation and communication

The implementation at the time went smoothly, as did the communication and cooperation with SurePay and our SaaS provider.

Less hours, administration and failure

In addition to these advantages, the IBAN-Name Check enables an immediate check to be carried out and the drop-out rate at online onboarding is reduced from 100 to 10 to 15%. When a claim is requested, the amount is available in most cases within 4 working days. In short: fewer hours, less administrative work and less failure due to the use of this SurePay solution.

'’Now that we are using iDIN, it is sufficient for the physical signature and we use SurePay's IBAN Name Check to determine whether we are paying into the right account. The sending/uploading of a copy of the bank statement by the beneficiary is no longer necessary. Because of this, the drop-out rate for online onboarding has been reduced from 100 to 10-15% and we have less administration''.

Mieke Koevoet, IT Consultant a.s.r. verzekeringen

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                                                                                                                             Client Case energy supplier

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