Improve KYC process
GoCredible is constantly looking at improving its services. Discussions with customers revealed that a smooth KYC process was desired.
In fact, administrative staff did not always have access to the account to make the 1 cent payment. In addition, many crowdfunding private investors use an and/or account. Because the partner's name does not come along when making a 1 cent iDEAL transaction, onboarding often does not go smoothly all at once.
This causes drop-outs, slows down the onboarding process, and GoCredible spends more time on manual work.
GoCredible went looking for an improvement for their processes and ended up with the IBAN-Name Check.
Now we have more and satisfied customers and less manual work. Errors and fraud are also prevented!
Instantly correct customer data
With the IBAN-Name Check, during customer onboarding, a check is made to see if name & IBAN match. As a result, GoCredible immediately has the correct customer data. Changes to account numbers can also be adjusted immediately in the administration.
In short: more and satisfied customers, less manual work and errors and fraud are prevented!
Teun Lammers, CEO, GoCredible
"This collaboration is a win-win for our users and for us internally. We simplify the customer journey and remove manual work for the handler. This saves costs, speeds up acceptance and decreases onboarding turnaround time."